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Frequently Asked Questions About Freedom Trax
Get quick insights on features, setup, and off-road capability.
Everything Explained, Nothing Complicated
Product Specifications
90 pounds for both models, FT1PRO and FTX
8 miles. You can get a longer range on flat, hard terrain and a shorter range on hills, deep sand, or grass. User weight can affect range as well.
FTX: 30 inches wide x 40 inches long in narrowest setting. Once adjusted, chair adds 5 inches to each side.
FT1PRO: 24 inches wide x 29 inches long in narrowest setting. Once adjusted to the chair, width will be as wide as the push wheels.
Yes, it is splash- and rain-resistant. Do not submerge. Rinse off salt water.
Yes, custom colors are available for a $200 fee.
Terrain & Outdoor Use
Designed for soft and deep sand, trails, grass, and uneven outdoor surfaces. Any terrain that is off the path!
Hiking, surfing, fishing, kayaking, skiing, beach outings, gardening, farming, hunting, and more.
Yes, both FTX and FT1PRO handle hills with ease. The patented track technology is designed for efficiency, durability, and power.
Fit & Compatibility
Any non-motorized wheelchair or push chair, including tilted chairs. Not compatible with power chairs or scooters. Chest straps are recommended for steep hills. We do not sell wheelchairs for Freedom Trax. Freedom Trax does not work for power chairs or scooters or rollators.
Yes, with the FTX model. The FT1PRO will not work for very narrow chairs or chairs with extreme camber, like sports wheelchairs.
Yes, with the FTX model.
Yes, both FTX and FT1PRO are fully adjustable to your chair and can be adjusted between users. FTX is more suitable for multi-user applications, including rentals or organizations that will be transporting multiple people to activities. FT1PRO is harder to adjust in the field, but once you set it to your chair, there is no need to readjust.
FTX: Tracks on the outside of your wheels. Wider and more stable side to side and front to back, ideal for multiple users, 4 attachment points, and breaks down into 3 pieces for transport or storage. Adds 5 inches to the side of your chair. Roll on forward to attach. New model designed with feedback from FT1PRO customers.
FT1PRO: Track on the inside of your wheels. More compact, 2 attachment points, and is better for getting through doorways and narrow trails. Roll on backwards to attach. Requires higher mobility in the core to stay secure. Original Model for Freedom Trax.
Travel by Car & Plane
Yes, both fit in the back of an SUV/Truck/or Van. You can use a ramp, lift, or hitch basket. Freedom Trax can be driven with the controller up a ramp even if you are not attached to the unit. Two people who can lift 40 lbs. A stand can also load it manually into a car.
Yes. Classified as a "power chair”: call your airline ahead to confirm. A supporting document is available on request.
Not yet—but one is in development.
Shipping & Assembly
Yes! $250 flat fee to the U.S. (excluding Alaska/Hawaii). International shipping is available; a quote is provided at the time of order. The customer is responsible for all customs fees and taxes for importing. Can use a shipping broker. We do not provide a shipping broker. We can send UPS or DHL.
Shipped right to your door in a box that is 24” by 12” by 48", similar to a bike or TV box. Some help may be needed to bring the unit indoors and assemble it.
Minimal assembly. Includes operation manual and support contacts. No special tools needed.
Yes, retain the shipping box and materials. We design Freedom Trax to be maintained by the user with typical tools. If you need service or upgrades, you can save on shipping by using your original packaging.
Partially charged. Please fully charge before first use. Instructions in the manual.
Payments & Insurance
→ Credit cards, mailed checks, and wire transfers. You can purchase on www.freedomtrax.com or request an invoice that can be paid online with a credit card, PayPal, or HSA card.
We do not bill insurance directly. Pay upfront and seek reimbursement. The VA has covered many units, often after a trial.
Medicaid vouchers may be accepted, but they must be initiated by the purchaser, and contact must be made to set up as a preferred vendor with your state. Workers' comp coverage has paid for Freedom Trax.
Yes! Financing is offered. Contact us for the application. Grants are available from the Kelly Brush Foundation. HelpHopeLive.org is a great site for crowdfunding help. Ask your local adaptive sports organizations and search for adaptive equipment foundations and grants. Many people have been able to get Freedom Trax covered by grants, but it does take some perseverance and time.
Estimated 3–6 weeks. Prepayment required. Delivery is quoted at the time of payment.
Yes, units with no visible wear within 14 days of purchase in original packaging may be returned for a restocking fee. Shipping charges, custom color charges, and credit card fees will be subtracted from the refund.
Warranty & Support
One-year warranty on parts and service (shipping not included). Covers defects only.
Does not cover damage from submersion, excessive wear, or drops.
Ordering & Contact Information
Order online or request an invoice link by phone or email.
Contact Us:
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Phone: (303) 550-6268
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Email: info@freedomtrax.com
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Website: www.freedomtrax.com
See it in action:
Like and follow us on Facebook, Instagram, and YouTube for demo videos across different terrains and chairs.