Question 1

How much does Freedom Trax weigh?

Accepted Answer

→ 90 pounds for both models FT1PRO and FTX

Question 2

What is the range on a full battery?

Accepted Answer

→ 8 miles/ You can get a longer range on flat hard terrain and a shorter range on hills or deep sand or grass. User weight can affect range as well.

Question 3

What are the dimensions of FTX and FT1PRO (unadjusted)?

Accepted Answer

→ FTX: 33 inches wide and 39 inches long in the narrowest setting. Once adjusted to your chair adds 5 inches to each side.

→ FT1PRO: 22 inches wide x 29 inches long in narrowest setting. Once adjusted to your chair the width will be as wide as your push wheels.

Question 4

Is Freedom Trax water-resistant?

Accepted Answer

→ Yes, it is splash- and rain-resistant. Do not submerge. Rinse off salt water.

Question 5

Are custom colors available?

Accepted Answer

→ Yes, custom colors are available for a $200 fee.

Question 6

What terrain can it handle?

Accepted Answer

→ Designed for soft and deep sand, trails, grass, and uneven outdoor surfaces. Any terrain that is off the path!

Question 7

What activities is it suitable for?

Accepted Answer

→ Hiking, surfing, fishing, kayaking, skiing, beach outings, gardening, farming, hunting, and more.

Question 8

Can it handle hills?

Accepted Answer

→ Yes, both FTX and FT1PRO handle hills with ease. The patented track technology is designed for efficiency, durability, and power.

Question 9

Which chairs is Freedom Trax compatible with?

Accepted Answer

→ Any non-motorized wheelchair or push chair including tilted chairs. Not compatible with power chairs or scooters. Chest straps are recommended for steep hills. We do not sell wheelchairs for Freedom Trax. Freedom Trax does not work for power chairs or scooters or rollators.

Question 10

Will it fit pediatric or bariatric chairs?

Accepted Answer

→ Yes, with the FTX model. The FT1PRO will not work for very narrow chairs or chairs with extreme camber like sports wheelchairs.

Question 11

Can tilt-in-space chairs be used?

Accepted Answer

→ Yes, with the FTX model.

Question 12

Are both models adjustable?

Accepted Answer

→ Yes, both FTX and FT1PRO are fully adjustable to your chair and can be adjusted between users. FTX is more suitable for multi-user applications including rentals or organizations that will be transporting multiple people to activities. FT1PRO is harder to adjust in the field but once you set it to your chair there is no need to readjust.

Question 13

What’s the difference between FTX and FT1PRO?

Accepted Answer

FTX: Tracks on the outside of your wheels. Wider, more stable side to side and front to back, ideal for multiple users, 4 attachment points, breaks down into 3 pieces for transport or storage. Adds 5 inches to the side of your chair. Roll on forwards to attach. New model designed with feedback from FT1PRO customers.

FT1PRO: Track on the inside of your wheels. More compact, 2 attachment points, better for getting through doorways and narrow trails. Roll on backwards to attach. Requires higher mobility in core to stay secure. Original Model for Freedom Trax.

Question 14

Can I transport it in a vehicle?

Accepted Answer

→ Yes, both fit in the back of an SUV/Truck/or Van. You can use a ramp, lift, or hitch basket. Freedom Trax can be driven with the controller up a ramp even if you are not attached to the unit. Two people who can lift 40 lbs. standing each can also load manually into a car.

Question 15

Can I fly with my Freedom Trax?

Accepted Answer

→ Yes. Classified as a "power chair”: call your airline ahead to confirm. A supporting document is available
on request.

Question 16

Is there a travel case available?

Accepted Answer

→ Not yet—but one is in development.

Question 17

Do you ship nationwide or internationally?

Accepted Answer

→ Yes! $250 flat fee to U.S. (excluding Alaska/Hawaii). International shipping available quote provided at time of order. Customer responsible for all customs fees and taxes for importing. Can use shipping broker. We do not provide a shipping broker. We can send UPS or DHL.

Question 18

How is it delivered?

Accepted Answer

→ Shipped right to your door in a box that is 24” by 12” by 48” similar to a bike or TV box. Some help may be needed to bring the unit indoors and assemble.

Question 19

Is assembly required?

Accepted Answer

→ Minimal assembly. Includes operation manual and support contacts. No special tools needed.

Question 20

Should I keep the packaging?

Accepted Answer

→ Yes, retain the shipping box and materials. We design Freedom Trax to be maintained by the user with typical tools. If you need service or upgrades you can save on shipping by using your original packaging.

Question 21

Is it pre-charged?

Accepted Answer

→ Partially charged. Please fully charge before first use. Instructions in manual.

Question 22

What payment methods do you accept?

Accepted Answer

→ Credit cards, mailed checks, and wire transfers. You can purchase on www.freedomtrax.com or request an invoice that can be paid online with credit card, pay pal, or HSA card.

Question 23

Is it covered by medical insurance or the VA?

Accepted Answer

→ We do not bill insurance directly. Pay upfront and seek reimbursement. The VA has covered many units, often after a trial.

Medicaid vouchers may be accepted but must be initiated by the purchaser and contact made to set up as preferred vendor with your state. Workers comp coverage has paid for Freedom Trax.

Question 24

Is financing or grant funding available?

Accepted Answer

→ Yes! Financing is offered. Contact us for the application. Grants are available from the Kelly Brush Foundation. HelpHopeLive.org is a great site for crowd funding help. Ask your local adaptive sports organizations and search for adaptive equipment foundations and grants. Many people have been able to get Freedom Trax covered by grants but it does take some perseverance and time.

Question 25

What is your lead time?

Accepted Answer

→ Estimated 3–6 weeks. Pre-payment required. Delivery quoted at time of payment.

Question 26

Is there a return policy?

Accepted Answer

→ Yes, units with no visible wear within 14 days of purchase in original packaging may be returned for a
restocking fee. Shipping charges, custom color charges, and credit card fees will subtracted from the refund.

Question 27

What does the warranty include?

Accepted Answer

→ One-year warranty on parts and service (shipping not included). Covers defects only.

Does not cover damage from submersion, excessive wear, or drops.

Question 28

How do I place an order?

Accepted Answer

→ Order online or request an invoice link by phone or email.

Contact Us:

Phone: (303) 550-6268
Email: info@freedomtrax.com
Website: www.freedomtrax.com

See it in action:
Like and Follow us on Facebook, Instagram, and YouTube for demo videos across different
terrains and chairs.

Frequently Asked Questions
about Freedom Trax

PRODUCT SPECIFICATIONS

TERRAIN & OUTDOOR USE

FIT & COMPATIBILITY

TRAVEL BY CAR & PLANE

SHIPPING & ASSEMBLY

PAYMENTS & INSURANCE

WARRANTY & SUPPORT

ORDERING & CONTACT INFORMATION

Site Links

Store Links

Categories

Frequently Asked Questions about Freedom Trax

PRODUCT SPECIFICATIONS

TERRAIN & OUTDOOR USE

FIT & COMPATIBILITY

TRAVEL BY CAR & PLANE

SHIPPING & ASSEMBLY

PAYMENTS & INSURANCE

WARRANTY & SUPPORT

ORDERING & CONTACT INFORMATION

Site Links

Store Links

Categories

Frequently Asked Questions
about Freedom Trax